SHIPPING

 

Shipping Policy

Zyra Luxe Hair

Thank you for choosing Zyra Luxe Hair. We are committed to careful order handling and timely delivery. The terms below apply to all purchases made on our website.

Processing Time

  • All orders require 1–8 business days to process prior to shipment.

  • Processing includes order verification, quality inspection, and secure packaging of our raw, single-donor extensions.

  • Business days exclude weekends and U.S. federal holidays.

Shipping Carrier & Methods

  • Orders ship exclusively via USPS.

  • Available services may include First-Class, Priority Mail, and Priority Mail Express (where offered).

  • The service level selected at checkout begins after the processing period.

Transit Time (Domestic U.S.)

  • Typical delivery timelines are approximately 2–5 business days once USPS has accepted the package.

  • Delivery estimates are provided by the carrier and are not guaranteed. Weather, peak seasons, and operational delays may extend transit times.

Tracking

  • A tracking number will be emailed once your order ships.

  • Please allow 24–48 hours from label creation for tracking activity to appear in the USPS system.

Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • If an order is returned to us due to an incorrect or undeliverable address, reshipment fees will apply.

  • We are unable to refund orders that cannot be delivered due to address errors.

Lost, Delayed, or Stolen Packages

  • Risk of loss transfers to the customer once USPS has accepted the package.

  • Zyra Luxe Hair is not liable for packages that are lost, delayed, stolen, or damaged while in transit.

  • If an issue arises, please file a claim directly with USPS using your tracking number.

  • Shipment protection/insurance (if offered at checkout) is recommended for added coverage.

Signature Requirement

  • For security, a signature may be required for orders over $250. If you need to waive or add a signature requirement, contact us before your order ships.

Order Changes & Cancellations

  • To maintain processing efficiency, orders cannot be changed or canceled once they have entered processing.

  • If you need assistance, contact us promptly and we will make best efforts within the processing window.

International Shipping

  • At this time, orders are fulfilled to U.S. destinations only. Please check back for future international availability.

Customer Support

For any shipping-related questions or assistance with an existing order, please contact:
zyraluxehair@gmail.com

By placing an order with Zyra Luxe Hair, you acknowledge and agree to this Shipping Policy.