Returns & Refunds

Please inspect your ZYRA Hair order before installation, washing, coloring, cutting, or other alteration.

Return Requests

Eligible return requests must be submitted within 7 calendar days of confirmed delivery. Email soulxlace@gmail.com with your full name, order number, reason for the request, and clear photos of the hair and packaging when relevant.

Do not send a return before receiving return authorization and instructions from ZYRA Hair.

Return Condition

For a change-of-mind return, hair must remain in original condition and packaging. Hair that has been installed, worn, washed, co-washed, excessively brushed or combed, cut, trimmed, colored, bleached, dyed, chemically treated, heat styled, altered, separated from original ties or security packaging, or otherwise used is not eligible for a change-of-mind return.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping and should use a trackable service. Original shipping charges are generally nonrefundable.

Incorrect or Defective Orders

If you believe you received the wrong item or a product with a quality defect, contact us before altering the hair. We may request photos or video. If ZYRA confirms an incorrect or defective item, the available remedy may include replacement, exchange, or refund as appropriate. When the issue is a ZYRA fulfillment error, the customer will not be charged return shipping.

Natural Variation

Raw human hair is a natural product. Differences in shade, texture, wave or curl pattern, strand behavior, and other natural characteristics can occur and do not automatically indicate a defect.

Custom Made Wigs

Custom-made or specially configured wigs may become final sale once customization or production has begun, except where an item is defective, incorrect, or otherwise protected by applicable law.

Refunds

Approved refunds are issued to the original payment method after the returned product is received and inspected. Banks and payment providers may require additional time to post the refund.

Delayed Unshipped Orders

If ZYRA cannot ship within the promised timeframe, we will contact you regarding the delay and the available cancellation or refund options for the unshipped order.

Questions: soulxlace@gmail.com