Contact information
CONTACT ZYRA HAIR
We’re here to help.
For questions regarding your order, processing, shipping, returns, product information, or general support, please contact the ZYRA Hair team.
Please include your full name and order number when contacting us about an existing order so we can assist you as quickly as possible.
CUSTOMER SUPPORT HOURS
Monday through Friday
9:00 AM to 5:00 PM Pacific Time
Messages received outside of business hours will be reviewed during the next business day.
ORDER SUPPORT
For questions about:
Order status
Processing times
USPS tracking
Shipping concerns
Returns or exchanges
Quality concerns
Product recommendations
Please contact us by email and include as much information as possible.
For quality concerns, photographs or video may be requested so our team can properly review the issue.
MADE TO ORDER QUESTIONS
ZYRA Hair operates using a made to order fulfillment process.
Our Single Donor Raw Vietnamese Hair is sourced after your order is placed, received and personally inspected by ZYRA, prepared in our packaging, and then shipped to you through USPS.
Please review our Shipping and Processing Policy for complete information regarding order timelines.
RESPONSE TIME
We aim to respond to customer inquiries within 1 to 2 business days.
During launches, holidays, or periods of higher order volume, response times may be slightly longer.
We appreciate your patience and look forward to assisting you.
ZYRA Hair
Sourced with intention. Inspected by ZYRA. Packaged with care.