Shipping & Processing

ZYRA Hair is a made-to-order hair brand. Each order moves through sourcing, inbound transit to ZYRA, personal quality inspection, packaging, and final shipment to you.

Processing Time

Please allow approximately 10–14 business days for processing before your order is handed to the carrier. Business days exclude weekends and U.S. federal holidays.

This processing window includes sourcing your selected hair, supplier preparation, inbound transit to ZYRA, receiving, quality inspection, and packaging.

Shipping

Once your order has passed ZYRA quality inspection and is packaged, it is shipped via USPS with tracking. Carrier transit time begins after the ZYRA processing period and is separate from the 10–14 business day processing window.

A shipping label or tracking number does not mean the customer package has left ZYRA until the carrier has accepted the shipment.

Tracking

You will receive a shipping confirmation with tracking after your ZYRA package is handed to the carrier. Carrier scans and delivery estimates can change while a package is in transit.

Address Accuracy

Please review your shipping address carefully before submitting your order. If you notice an error, contact soulxlace@gmail.com as soon as possible. Address changes can only be reviewed before fulfillment and carrier handoff.

Delays

If we learn that we cannot ship within the stated processing window, we will contact you with a revised shipment timeframe and your available options. If you do not wish to wait for an approved delay, you may choose cancellation and a refund for the unshipped order where required.

Lost, Damaged, or Delivery Issues

If tracking shows a delivery problem, damage, or an unusual delay, contact us so we can review the tracking information and help with the appropriate carrier inquiry or next step. Please keep all packaging and take clear photos if an order arrives damaged.

High Value Orders

Signature confirmation or additional shipping protection may be used for certain higher-value orders. Any applicable requirement will be communicated before shipment.

U.S. Shipping

ZYRA Hair is currently focused on U.S. fulfillment. International shipping should not be assumed unless it is specifically offered at checkout.

Questions? Email soulxlace@gmail.com.